Choice, Flexibility, and Belonging Everywhere – Espresa
Airbnb Case Study
How Airbnb Achieved 91% Global Benefits Engagement with a Single Scalable LSA Platform
Learn how Airbnb delivered equitable, flexible benefits across 23 countries without adding administrative load.
Results Snapshot
23
Countries
Employees across 23 countries adopted Airbnb’s global LSA program—showing strong participation and cultural alignment.
6940
Employees
All gained access to flexible, localized benefits through one unified platform supporting true global equity.
100%
Localized
Delivered in native languages and currencies worldwide—removing barriers and simplifying administration.
91%
Engagement
A 91% employee engagement rate showed that the unified LSA platform delivered benefits people actually used, driving meaningful participation worldwide.
What You’ll Learn in this Case Study
- How Airbnb built a globally scalable LSA program
- How they eliminated fragmented point solutions
- How they supported Live & Work Anywhere Initiatives
- The outcomes Espresa unlocked
About Airbnb
Airbnb was founded on the idea of building a community of belonging. Including short- and long-term rentals around the world, their aim is to create unique and meaningful experiences everywhere. Plus, Airbnb now has a live and work from anywhere initiative for its employees so that employees have freedom to be wherever they want to be.
Espresa helps us avoid having 10 or 15-point solutions that only a fraction of employees use.
Tracy Desmond
Head of Global Benefits & Wellbeing, Airbnb